Changing member status after multiple failed payments | Voters

Changing member status after multiple failed payments

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Steve Mueller

Please can I request a feature where our members status changes to expired if they fail payment multiple times, and their subscription status becomes past due?

March 5, 2025

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Leah Pelkey

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Hi there! 
So the typical Failed payment settings is to allow for the payment to be retired 3-5 times and then the Member is set to the cancelled/expired status.
This failed payment setting is actually found within Stripe here: https://dashboard.stripe.com/account/billing/automatic
You can also learn more about this here: http://support.joinit.com/en/articles/2660950-handling-failed-payments-for-memberships