Details from Stripe: It seems that Join It creates your checkout page. If you can confirm that, then you can send them this document as this will configure the option for your customers to either save card details, or not save them: https://docs.stripe.com/api/checkout/sessions/object#checkout_session_object-saved_payment_method_options-payment_method_save Your "saved_payment_method_options" is currently "disabled" which would mean that it's not allowing the customer to choose whether to save their card details. So you can simple swap "disabled" with "enabled" -- that will then provide an option at the checkout page for the customer to toggle on save card details or not Client: We're currently losing sales due to this, as people don't want their bank details saved, which they shouldn't be if automatic renewals are off.